Refund policy
Can I return an order?
You can cancel an order for a full refund within 1 days of purchase, provided it hasn't shipped. Once an order has been shipped, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.
Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description, we cannot guarantee which edition you’ll receive.
What happens if my order returns?
If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs).
In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment returns.
Return Costs
Instances where customers are liable to pay return shipping costs are outlined below.
We do our best to keep return shipping costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply).
What if a product is damaged or wrong?
If you find any errors with the product(s) you receive, or receive damaged goods, please email us. We will investigate and, if necessary, replace the product. If the product is no longer available, we will refund your product and shipping costs.
We do our best to provide maximum protection for all of our shipments. If you find any errors with the product(s) you receive, or receive damaged goods, please notify us immediately, and we will be happy to arrange an exchange. If a replacement item is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.
In such cases, please send over photos of the damaged or wrong product(s) and the packaging, as this will speed up the resolution time.
Return policy:
Time limit on returns = 30 days
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange - regardless of the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return.
Any item that is returned more than 30 days after delivery will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will also receive an email confirmation.
Return Shipping
If your product is eligible for return, please mail your item to: 711 E Jefferson St. Louisville, KY 40202
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For all other inquiries or support, please email shop@rabbitholedistillery.com